FAQs
Where are you located?
Otenvyshop is an online-based fashion store. Our products are sourced from trusted global suppliers, allowing us to offer stylish and affordable pieces delivered straight to your door.
How long does shipping take?
Shipping times vary depending on your location, but most orders are delivered within 7 to 20 business days. You'll receive a tracking number via email once your order ships.
How can I track my order?
As soon as your order is shipped, we'll email you a tracking number. You can also track your order anytime using the Track Order page on our website.
Do you offer returns or refunds?
Yes, we accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resellable condition. Please review our Return Policy for complete details.
I ordered multiple items. Will they arrive together?
Not necessarily. To reduce wait times, items may ship separately if sourced from different warehouses.
What if I receive a damaged or incorrect item?
We're sorry for the inconvenience. Please contact us at contact@otenvyshop.com within 48 hours of delivery with your order number and clear photos of the issue. We'll arrange a replacement or refund.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and other secure payment options at checkout.
Is my payment information secure?
Yes, absolutely. Our store uses SSL encryption to keep your information safe. We do not store your payment details.
Can I cancel or change my order after placing it?
If you need to make changes or cancel your order, please email us within 12 hours of purchase. Once the order is processed or shipped, we cannot make changes.
How can I contact you?
For any questions, concerns, or order inquiries, email us at:
📩 contact@otenvyshop.com
We respond within 24 business hours.